Shipping Policy
Shipping Policy of Sacred Solutions Pvt Ltd
1. Introduction
Welcome to Sacred Solutions. By placing an order with us via https://sacredsolutions.in/, you agree to the terms of this Shipping Policy. Please read this document carefully before ordering.
2. Contact Information
- Company: Sacred Solutions Pvt Ltd
- Email: info@sacredsolutions.in
- Phone / WhatsApp: +91 85902 20438
- Business Hours: Mon–Sat, 9:00 AM – 6:00 PM
3. Order Processing Time
- All orders are processed within 1–3 business days after the order is placed and payment is confirmed.
- Orders placed on weekends or public holidays will be processed on the next business day.
- If there is a high volume of orders or unexpected delays (public holidays, weather, carrier delays), processing may take a bit longer — we will inform you by email or phone in such cases.
4. Shipping Methods & Delivery Estimates
We offer domestic and international shipping depending on the order and destination.
Domestic (within India)
- Standard Shipping: 5–7 business days (from dispatch)
- Expedited / Express Shipping: 2–3 business days (if available — you will see the option at checkout)
International Shipping (for export orders; worldwide destinations)
- Delivery time depends on destination, customs clearance, and shipping method — typically 7–21 business days from dispatch.
- We work with trusted logistic partners and ensure products are packed and shipped according to international packaging standards.
(Note: Delivery times are estimates only. Actual delivery may vary due to customs, holidays, weather, or other external factors.)
5. Shipping Charges & Costs
- Shipping costs will be calculated and displayed at checkout before you complete your purchase.
- For bulk orders or export orders, shipping cost may vary based on weight, volume, destination, and packaging requirements.
- If you qualify for any free-shipping offer or minimum-order-value threshold (if applicable), it will be displayed at checkout.
6. Shipment Confirmation & Tracking
- Once your order is dispatched, you will receive an email (or WhatsApp message) with your tracking number and courier details.
- You can track your shipment on the courier’s website until it reaches you.
7. Delivery Address, Restrictions & Important Notes
- Please make sure the shipping / delivery address you provide is complete and correct. We are not responsible for delays or non-delivery due to incorrect or incomplete addresses.
- Once the order is placed we cannot modify the delivery address.
- For export orders, customs duties, import taxes, or other charges (if any) are the responsibility of the customer/importer — unless otherwise specified.
- Certain remote locations, P.O. boxes, or territories may have restricted or limited shipping options.
8. Delays, Lost or Damaged Shipments
- In case of delays due to carrier issues, customs, weather, or other uncontrollable events, we will notify you as soon as possible and work to resolve the issue.
- If you receive damaged goods, or if the shipment appears tampered with, please contact us within 48 hours of delivery at info@sacredsolutions.in or +91 85902 20438. Provide photos and order details — we will assist you with a replacement or refund as per our Returns/Refund Policy.
- For lost shipments (i.e. courier shows delivered but you have not received), please notify us so we can initiate a trace with the courier — usually such issues are resolved in 3–7 business days depending on the courier and destination.
9. Local Pickup / Bulk Orders (if applicable)
- If you are placing a large or bulk order and prefer pickup from our warehouse, please contact us on WhatsApp or by email to arrange a pickup.
- Local or in-store pickup (if offered) will be confirmed by our team during order processing.
10. International / Export Orders
- For international orders, the time of delivery and charges may vary depending on your country, customs clearance, local courier service, and import duties & taxes.
- Import duties, taxes, or customs fees — if applicable — are payable by the customer.
- Customers are responsible for checking with their local customs office before placing an order to know about any applicable duties or restrictions.
11. Changes to Shipping Policy
We reserve the right to update or modify this Shipping Policy at any time. Changes will be effective from the date they are posted on this page. Please check this page periodically for updates.